Sport Truck Specialty Policies Page
METHOD OF PAYMENT
We use PayPal as our method of payment on the website. We do not
accept checks or C.O.D. Visa, MasterCard, Discover, American Express
can all be used through PayPal. If you do not have a PayPal account,
you can create one when you checkout. PayPal accounts are free to
the consumer. If you prefer, you can call the store at
877-207-9090 with the items you wish to purchase and your credit
card information can be taken over the phone
We will ship ONLY to the VERIFIED address as listed by PayPal.
For phone orders, the billing address will be used for
shipping, unless other arrangements have been made.
We usually ship via UPS GROUND, unless other arrangements have been
made. Other shipping arrangements may incur additional
charges.
Shipping and handling charges vary per item. See
Below for Explanation.
Every effort is made to insure you get the correct item for your
vehicle; however, we are human and sometimes mistakes will be made.
If this happens and you receive an incorrect item due to an error on
our part, we will correct the problem and get you the item you need
at no additional cost to you.
DAMAGED SHIPMENTS
Shipments that are damaged due to handling must be claimed with the
freight carrier. If any cartons are missing or damaged, be sure to
note this on the freight bill. If you notice concealed damage after
the driver has left, keep all the packing and call the freight
carrier to return and inspect the damage and file a claim. We cannot
be responsible for damage caused by the freight carrier.
MANUFACTURER'S DEFECTS
If a product appears to have a manufacturers defect, call our
Showroom at (877) 207-9090 or e-mail us at
salesteam@sporttruckspecialty.com for instructions. Do not
return Items to us without first calling to receive instructions.
If an item is to be returned to us due to a manufacturers defect,
you must first receive a Return Authorization Number. No packages
will be accepted without a Return Authorization Number written
clearly on the box.
RETURN MERCHANDISE POLICY
Permission for any return merchandise must be secured from our
return department. For questions about returning merchandise please
contact us to submit a request. The return of non-defective
merchandise when authorized may incur a 20% re-stocking fee. No
packages will be accepted without a Return Authorization Number
written on the box. Items returned as refused or undeliverable
are subject to above policy.
After a return is authorized by our return department:
1. Return the item to the address given to you by our return
department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of
loss of returned merchandise. Returns shipped via U.S. Postal
Service (U.S.P.S.) or with a value of over $100.00 should be
insured. We are not liable for return merchandise that does not
reach our return department. We will notify you via phone, mail, or
e-mail of your refund once we have received and processed the
returned item. You can expect a refund in the same form of payment
originally used for purchase within 7 to 14 business days of our
receiving your return. Please note that we can refund shipping costs
only if the return is a result of our error.
SHIPPING CHARGES
Shipping fees are calculated based on the weight of your item and/or
size of the package. Some items have a set shipping fee. Heavier
items may be charged exact shipping to your destination. Because of
this, shipping of these items is NOT included in the shopping cart.
These charges will be calculated after the order is placed and you
will be notified by email or phone of these charges. We must receive
these shipping charges before these items will be shipped. We
decided to do it this way so nobody is over or undercharged for
shipping. However, multiple items that can be placed together in the
same package may incur a single shipping charge and the difference
refunded within 5 to10 business days.